Please examine all products upon delivery to make sure all items are in working condition. Once if you received defective units, broken units, wrong units or didn‘t receive anything at all, pls do as following instructions to get replacements or refund. Usually after-sale takes 5-7 workdays and sometimes longer, but we will solve it ASAP. 

(1) about defective goods
pls be noted that we have 3 months product quality guarantee, once  your product don‘t work in 3 months after shipping, pls provide following infomation to support@vaporl.com to deal with it ASAP.
Order Number: 
Product Name: 
Product Problem Description: 
Video/video link and picture with security code on
Pls provide video can clearly show the product problem, for example, if a mod doesn‘t work, you must show batteries work well, you install the batteries in right way in the mod, and you press 5 times very quickly to turn it on, but it didn‘t turn on, that‘s a valid video to show problem. 

(2) about broken goods and wrong goods
We will well package every product and check. But it can‘t 100% be unavoidable about broken product or wrong product. Pls contact with us in 24 hours once you received broken or wrong units. Pls provide following infomation to support@vaporl.com to solve the case.
Order Number: 
Product Name: 
Product pictures:
Pls keep everything coming with the package before we confirm the problem.